Refund & Cancellation Policy

General Policy

ChiroTemplate is a digital software product. Because you receive immediate access to the source code upon purchase, all sales are final and non-refundable once the license key has been delivered.

Exceptions

We will issue a full refund if:

• The license key was never delivered within 24 hours of payment
• The source code is materially different from what is described at the time of purchase
• You contact us within 7 days of purchase and have not yet activated the license key on a domain

To request a refund under these conditions, email support@wellspringweb.com with your order details.

Before First Zoom Session

If you have not yet attended your first Zoom session and contact us within 7 days of purchase, we will issue a full refund.

After First Zoom Session

Once the first Zoom session has taken place, the purchase is non-refundable. You will retain access to the full source code and setup guide regardless.

Rescheduling

Zoom sessions can be rescheduled with at least 24 hours notice at no charge. Sessions cancelled with less than 24 hours notice may be forfeited.

Cancellation

You may cancel at any time — there is no long-term contract. Your site remains active until the end of your current billing period.

Cancelling Within 12 Months

If you do not wish to keep the site, no additional fee applies — your site is simply taken offline at the end of the billing period.

After 12 Months

After 12 consecutive months on the Done For You plan, you may cancel and take full ownership of your site files at no additional charge. We will provide the complete source code and assist with a one-time handoff to your own Netlify + Supabase accounts.

Setup Fee

The standard setup fee ($399) is currently waived for new subscribers. If a setup fee was collected and your site was never launched due to inaction on our part, the setup fee will be refunded.

How to Cancel

Email support@wellspringweb.com with "Cancel Done For You" in the subject line. We will confirm cancellation within one business day and process any applicable ownership transfer.

The Annual Update Subscription is non-refundable after updates for that subscription year have been delivered. If no updates have yet been delivered in the current subscription year, a refund may be requested within 30 days of renewal.